Shipping

Shipping Rates

Futon Bed Planet is proud to offer FREE SHIPPING Everyday on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote. We also offer White Glove Delivery Service for an additional charge. Since White Glove Delvery Service is a product specific charge, please call us for an individual price quote at (888) 996-9890.

What is White Glove Delivery?

White Glove Delivery Service is a complete in-home delivery of your new purchase. We use a 2 person crew, take your merchandise out of the box and place it in the room of your choice (bring your product up or down up to 2 flights of stairs), providing the room is clear where you want the new furniture placed. We will also perform minor assembly (up to 30 minutes) and remove the empty boxes from your home. Please Call 888-996-9890 for a White Glove Delivery Quote if you are interested in this valuable service.

Shipping Times

Delivery times can vary for each product based on the delivery location and the size and/or weight of the product. Due to the size and/or weight of the product, ground shipping may be the only shipping method available. When in doubt call 888-996-9890 for exact info about your order. Futon Bed Planet is proud to offer FREE SHIPPING on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote. This level of service is curb-side for large items such as massage chairs or to your front door for smaller items such as daybeds, daybed bedding, etc.

What Happens if my Product Arrives Damaged?

Futon Bed Planet understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. Inspect all of your boxes upon delivery. If the box appears to have ANY damage open it up in front of the driver and inspect the product. If the product is physically damaged refuse the item and write on the driver's paperwork the reason why you are refusing the delivery. If the box your item arrives in has damage but the product is not physically damaged in any way, make sure you write this on the driver's paperwork in case the product is defective after you bring it in your home and unpack it. If you see any physical damage to your new item, upon delivery, we highly recommend that you refuse delivery of that item, make a note on the drivers paperwork, then give us a call and we will ship the replacement item out to you within 48 hours* at no additional charge. If you accept the item without writing anything on the driver's paperwork we will have no re-course when filing a claim with that freight company. So, the most important thing is to make any notations on the driver's paperwork whether you accept the delivery or refuse it.

*providing the item is in stock

Returns

Warranty Information

Futon Bed Planet is so confident in the products we sell that if you are not 100% satisfied with your purchase, just email or call us within 15 days of your delivery and we will authorize either a return or exchange. Just make sure that the item is either in its original carton, or in a substitute carton giving full protection just like when it was received. If any damage occurs due to insufficient packing, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. Higher re-stocking fees will be based on if the product is returned with original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a FutonBedPlanet representative.

Return & Exchange Policy

FutonBedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 15 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. If an item arrives defective the manufacturers service center may need to authorize the return, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a FutonBedPlanet representative. If you have any questions please feel free to contact us by phone at 888-996-9890.

Privacy & Security

Our Privacy Policy

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. FutonBedPlanet.com does sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use FutonBedPlanet.com only with involvement of a parent or guardian. FutonBedPlanet.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. All users of this website here by acknowledge and agree to these Terms Of Use

Safe & Secure Shopping

Shop with Confidence at FutonBedPlanet.com. All Orders are 100% Safe and Secure. At FutonBedPlanet.com we are very serious about the issue of security. Every time you send your credit card number and billing and shipping information, the industry-standard Secure Socket Layer (SSL) technology is used to prevent the information from being intercepted. If you are more comfortable ordering by phone, please feel free to call and speak to one of our representatives at 888-996-9890.

Ordering

Receipt

A check-out a receipt will be emailed to you. Once you receive it please go over it carefully and make sure everything is correct, especially the ship to address and the make and model of the product you purchased. If we do not hear from you with any corrections that need to be made within 24 hours of receiving your order, we will process your order as it is and the delivery will occur as stated in our delivery times section. This receipt will serve as your proof of purchase and will be necessary for any manufacturers warranty claims. We suggest that you keep it in a safe place for the duration of your warranty.

First-Time Ordering

Placing Your First Order - It's easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone! See our Payment Methods help section for more details.

Adding Items to Your Shopping Cart - When you are ready to purchase an item, you may have to check a box next to the product. Then click the "Add To Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your cart, you can start checking out or you may continue to shop by using any of the top tabs or navigational links on the side. While you are shopping you can access your shopping cart anytime by clicking on the link that says "Cart" at the top right of any page.

Checkout - Once all the items you want to buy are in your Shopping Cart, you can click the button, "Checkout". Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up is necessary.

Cancel or Change Order

All orders can be changed or canceled within 24 hours of placing your order. FutonBedPlanet.com prides itself on fast, efficient delivery. Most orders are delivered within 5-10 business days of placing your order. This is why we need to know about any change in your order as quickly as possible.

In order to request a cancellation or change to your order, please call 888-996-9890. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration

Payment Methods

FutonBedPlanet.com accepts all major credit cards, including Visa, Mastercard, American Express, Discover and Diners Club. Paying for your purchase is easy. We have provided many different ways to pay, so you can select the one that works best for you.

• Credit Card - Make a payment from your checking or savings, or by credit card/debit card.
• Google Checkout - With Google Checkout you can quickly and easily buy from our store via the internet and track all your orders and shipping from other sites as well as ours in one place.
• PayPal - Make secure purchases without revealing your credit card number or financial information.
• Check - Make check payable to “BedPlanet.com” and mail it to P.O. Box 50581 Henderson, NV 89016.
• Gift Certificates - Give a gift that everyone can use. You can give a gift through our Gift Certificate Program. The best thing about it is that it is available anytime, day or night.
• Pay By Phone - You can also pay with your credit or debit card by contacting us at 888-996-9890.

Tracking Your Order

From any page on our website you may check your order status. Just click the "LOGIN" link. You will then be asked for your email address and a password that we automatically generated and sent to you in an email. If you have any further questions please call -- 888-996-9890.

You can also Login Here

Using a Discount Code

During checkout if you have been given a discount code this is where you will enter it. Just enter the code in the box provided and click on the button that says, "add". Then continue shopping or press the Checkout, Google Checkout, or Paypal buttons at the bottom of your order.

Orders Never Received

If you have tracked your order from your Order Status page and found something different about the delivery date or have not received your order within 2 business days of its scheduled delivery date, please contact Customer Service. We will be glad to find the location of your order and promptly resolve any issues.

Sales Tax

Futon Bed Planet is located in the state of Nevada, we are required to collect state sales tax only for deliveries going to the state of Nevada. Bed Planet DOES NOT charge sales tax for orders going to any state other than Nevada.

Still Need Help?

Contact Customer Service

FutonBedPlanet started as a local furniture store in in 1995. In the year 2000 we started selling our products online and have made thousands of customers satisfied around the world. We are fully committed to offering our customers the best prices and best customer service online. If you have a question or a problem we will work hard to solve it. FutonBedPlanet is part of the BedPlanet circle of discount furniture stores these stores include Daybedplanet.com, MassageChairPlanet.com and BedPlanet.com

We are firm believers in one on one customer service. If you can not find what you need on this page feel free to call us at 888-996-9890 there will be a real person who answers the phone and that person will be committed to helping you.